Terms of service
Welcome to DLADY Cosmetics. By accessing or using dladycosmetics.com, you agree to comply with the terms and conditions outlined below. Please read these Terms of Service carefully before placing an order or using our website.
1. General Terms
DLADY Cosmetics offers skincare and cosmetic products for external cosmetic use only. Our products should be used according to their intended purpose and any instructions provided on the product packaging.
Product images, colours, and packaging displayed on the website are for illustrative purposes. Actual product packaging, appearance, or design may vary slightly from the images shown online.
2. Orders & Order Acceptance
When you place an order through our website, you agree to provide accurate and complete information, including your name, contact details, and delivery address.
DLADY reserves the right to accept, refuse, or cancel an order at its discretion, including in cases of:
* Product unavailability or stock issues
* Incorrect pricing or product information
* Incomplete or inaccurate customer information
* Suspected fraudulent or unauthorized activity
* Other circumstances that may affect the fulfilment of an order
An order confirmation indicates that we have received your order request but does not necessarily guarantee product availability until the order is processed.
3. Product Availability & Pricing
All product prices on the DLADY website are displayed in PKR (Pakistani Rupees).
Prices, promotions, discounts, product availability, and other product information may be updated or changed without prior notice. The price displayed at checkout at the time of purchase will apply to your order.
In the event of an accidental pricing or listing error, DLADY reserves the right to correct the error and, where necessary, cancel the affected order.
4. Payment Terms
DLADY accepts Cash on Delivery (COD) and available online payment methods displayed at checkout. For online orders, the applicable payment must be successfully completed before the order is processed. For COD orders, the customer is required to pay the full order amount upon delivery. By placing an order, you confirm that the payment information provided is accurate and that you are authorized to use the selected payment method.
5. Product Use & Safety Disclaimer
DLADY products are intended for external cosmetic use only. Please read the product
instructions and ingredients carefully before use.
We recommend performing a patch test before using any skincare or cosmetic product for the first time. If you experience irritation, redness, discomfort, or any other adverse reaction, discontinue use immediately and consult a qualified dermatologist or healthcare professional.
Individual skin types and results may vary. DLADY does not guarantee that every product will be suitable for every individual. Customers are responsible for informing themselves about known allergies, sensitivities, or ingredient-related concerns before using a product. DLADY is not responsible for reactions resulting from undisclosed allergies or individual skin sensitivities.
6. Intellectual Property
All content available on the DLADY website, including but not limited to logos, brand elements, product photography, graphics, product descriptions, written content, designs, and other materials, is owned by or licensed to DLADY Cosmetics.
This content may not be copied, reproduced, modified, distributed, republished, or used for commercial purposes without prior written permission from DLADY Cosmetics.
7. Website Use
You agree to use the DLADY website only for lawful purposes and in a manner that does not interfere with the website’s operation or compromise its security. Any attempt to misuse the website, submit fraudulent orders, gain unauthorized access, or interfere with website functionality may result in restricted access and/or cancellation of orders.
8. Limitation of Responsibility
DLADY strives to provide accurate product information, pricing, images, and website content. However, minor variations in product appearance, packaging, or website information may occur.
DLADY is not responsible for circumstances beyond its reasonable control, including
courier delays, technical issues, weather conditions, or other unforeseen events that may affect order processing or delivery.
9. Changes to These Terms
DLADY Cosmetics reserves the right to update, modify, or revise these Terms of Service at any time. Changes will become effective once they are published on this website.
By continuing to access or use the website after changes have been published, you
acknowledge and accept the updated Terms of Service.
10. Contact Us
If you have any questions regarding these Terms of Service, orders, products, or website usage, please contact the DLADY Cosmetics support team through the contact details
provided on our website.